How do I contact the LookingGlass support team? 

You can reach our support team by calling (330) 869-2504, Monday to Friday, 9:00 AM–5:00 PM (EST) or by emailing info@lookingglassappraisal.com.


I changed devices, how do I set up two-factor authentication on my new phone? 

Contact our support team to request a two-factor authentication reset. Once verified, you’ll receive a new QR code to scan with your new device.

I’m not receiving portal emails (verification, password reset, assignment alerts, etc.) what should I do?

Check your spam/junk folder by searching for our sender [info@lookingglassappraisal.com] and add to your email contacts list.
​

How do I update my account information?

Click on your name in the upper-right hand corner to view and edit your profile details.


What are the recommended system requirements for using your platform? 

We recommend using the latest version of Chrome, or Edge on Windows or macOS. A stable internet connection is required for optimal performance.

How do I make changes to an appraisal order?  

Unfortunately, most orders cannot be changed once out to bid. Minor errors may be corrected by contacting our support team by calling (330) 869-2504. Any substantial changes to the scope would require an order to be cancelled and resubmitted using the reorder tab.
​

 
What file formats can I upload for appraisal orders?

Our system supports all standard file formats commonly used in the appraisal process. If you have questions about a specific file type or form, please contact our support team.

 

How can I join your approved appraiser panel?

We are always looking for qualified appraisers to join our panel. Please submit your current license, proof of E&O insurance, recent work sample and coverage area(s) to hstoll@lookingglassappraisal.com.

​

How do you keep my data secure?

We use encrypted systems, secure servers, and follow industry best practices in cybersecurity. Regular audits and annual testing of our incident response procedures ensure reliability.